Web Help Desk

Affordable & easy-to-use IT service desk for help desk ticketing and IT asset management




Simplify IT service management with unified ticketing, asset, knowledge, and change management

  • Service request management: Streamline ticketing from request to resolution
  • IT asset management: Discover and manage hardware and software assets
  • Knowledge management: Centralize knowledge management with built-in knowledge base
  • IT change management: Manage change requests with automated approval workflows

All-in-one help desk for one and all

  • Affordable and scalable Web-based IT help desk that meets the needs of all organizations—small, medium, large, and MSPs
  • Available for all platforms: Windows®, Linux®, Mac OS® X, VMware®, and Hyper-V®
  • In addition to the on-premises edition, Web Help Desk is also available as a hosted Cloud edition. Call 1.877.943.0008 to learn more


Key Features


Centralize, streamline, and automate ticketing management

Automate service request management through ticket creation, assignment, routing, and escalation. Learn More


Keep your hardware and software asset inventory up to date

Simplify IT asset management with built-in asset discovery, inventory management, and reporting. Learn More 


Centralize knowledge management for IT technicians and end-users

Leverage built-in knowledge base to create and maintain KB articles. Promote end-user self-service. Learn More


Reduce the impact of change with controlled change management

Regulate and manage change requests through automated approval workflows and panel voting options. Learn More


Employ robust reporting and help desk monitoring

Use built-in reports & dashboards to track ticket status, technician performance, and customer support needs.


Simple and transparent licensing

Licensed only by the number of technician logins. No limit to the number of end-users & assets supported.

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